Any complaints should be submitted via e-mail to address: firstname.lastname@example.org or via postal services to address: PIL-POL Company, Zebrzydowice 284B, 34-130 Zebrzydowice, Poland within 14 days from the appearance of complaint cause.
We request you to include the “PLARO COMPLAINT” information in e-mail’s title or on the envelope.
Complaint ticket should contain the following information:
- name and surname,
- e-mail or postal correspondence address,
- subject-matter of the complaint,
- cause of complaint (justification).
Complaints are reviewed within 14 days from their delivery.
Person submitting a complaint will be informed about the complaint review method in a way used to submit it: via postal correspondence or e-mail address provided in the complaint ticket.