After receiving a package you have 14 days to try the shoes on and decide whether they meet your expectations. If you decide to return them, please remember that returned shoes cannot bear traces of use and must be sent back in original package that secures them against damage during delivery.

Return in our Company’s office

You can return shoes in our Company’s office Monday to Friday from 8 AM to 4 PM after making a prior appointment via telephone.


You can send package autonomously at your own expense to the address:

PILCH Company,
Zebrzydowice 284B,
34-130 Zebrzydowice, Poland

We do not accept packages with on delivery payment.

We will return payment immediately after receiving the goods or shipping confirmation using payment method used to purchase them. In case of cash payment we will return the payment to an indicated bank account via bank transfer.


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